FREE SHIPPING ON ALL ORDERS


PAYMENT


OUR ANSWERS TO YOUR QUESTIONS

PAYMENT OPTIONS

Orders can be paid for using the following payment methods:

  • Credit Card (Visa or Mastercard)
  • Paypal
  • Alma, our partner for splitting payments into 3 interest-free installments
  • Giftcard
PAYING WITH STORE CREDIT

To use your credit or gift-card, simply enter the code in the dedicated space in your shopping cart.

PAYMENT DECLINED

If your payment was declined or could not be completed, please place your order using a  different payment method.

If the problem persists, please contact our Customer Service team at [email protected]

INVOICES

Order invoices are available online in your Roseanna account. Simply visit the Order History page, and click on the PDF of your invoice.

DUTY-FREE SHOPPING

If you are shopping from Switzerland, our website will automatically allow you to benefit from VAT exemption.

If you are shopping from the United Kingdom, please send us an email at [email protected] in order to request VAT exemption.

CONTACT US

Our customer service team is available from Monday to Friday, from 10am to 1pm and 2pm to 5pm CEST.

We are available by email ([email protected])