The Customer will receive an email confirming receipt of the withdrawal within 48 hours of receiving their withdrawal. Following receipt of this email, the Customer must:
- go to your “My returns” area to print the return slip to insert in the package
- send the package to the following address:
PLF International/Roseanna E-shop
9 Boulevard de l'Europe
77380 Combs-la-Ville
France
For Customers who received their package in mainland France
- If none of the returned products have been discounted (sales, private sale, preview, archive sale, round prices, or any other form of promotion): the return is free and can be made using the prepaid label available after making your withdrawal request online on the Website: https://roseanna.fr/account/orders/.
- If at least one of the returned products has been discounted (sales, private sale, preview, archive sale, round prices, or any other form of promotion) (excluding the "WELCOME10" coupon): the return costs are the responsibility of the customer for a fixed amount of €5.90. This return can be made using the prepaid label available after editing the withdrawal form online on the Website: https://roseanna.fr//account/orders/. An amount of €5.90 will be deducted from the refund amount.
- It is also possible to return one or more orders on le-shop roseanna.fr to the Roseanna boutique located at 5 rue Froissart 75003 Paris. The Customer must first make a withdrawal request on their account and provide the document(s) concerned.
For Customers who have placed an order outside mainland France
The return is made at the Customer's expense.
The Products must be returned in their original packaging and wrapping which must have been opened properly, accompanied by the delivery note and/or the order form certifying that these are indeed Products purchased via the Website.
The return of the Product(s) will be made by the Customer to the address indicated within fourteen (14) days following receipt of the email confirming receipt of the withdrawal.
The costs and risks associated with the return of the Products are the responsibility of the Customer.
It is the user's responsibility to keep all proof and date of this return.
After receipt and verification of the Products, ROSEANNA will reimburse the Customer within a maximum of 7 (seven) working days, by reallocating the amount paid to the credit of the initial means of payment used . Where applicable, delivery costs that are more expensive than the standard costs will remain the responsibility of the Customer in accordance with Article L221-28 of the Consumer Code.
Products not returned or returned incomplete, damaged, without labels, damaged, soiled or in any other condition which could reasonably suggest that they have been used or worn, will not be refunded and will be returned to the Customer.
As for the shoes, the sole must also be intact: as such, it is strongly recommended to try Roseanna shoes on a carpet or rug.
Returned items must be in their original, unused condition with all tags attached.
If a Product has been returned more than fourteen (14) days after the date of the return request made by the Customer, Roseanna reserves the right not to make any refund and the Product will be returned to the Customer.
In accordance with article L 221-28 5° of the Consumer Code, the right of withdrawal is excluded for Products which have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.
