FREE SHIPPING ON ALL ORDERS


FAQ


OUR ANSWERS TO YOUR QUESTIONS

FREQUENTLY ASKED QUESTIONS

SHIPPING COUNTRIES, TIMES, AND COST

Roseanna ships almost anywhere in the world. You will find the complete list of countries, deliveries methods, times,and costs here.

RETURN AN ITEM

You have 30 days to return your order for a full refund.

To do so, simply log into your Roseanna account, select your order, the products you would like to return and specify the reason for return.
From the “My Returns” page, you’ll be able to download the confirmation, to print, and include with your return.

The return address is (can also be found on the return confirmation):


PLF International / Roseanna E-shop
9 Boulevard de l'Europe
77380 Combs-la-Ville
France

We suggest that you return your package with a tracking number to follow the shipment until it is received by our warehouse.
REFUND

Please allow 7 business days (Mon-Fri, excl. French public holidays) for our warehouse to process your return.

If you selected a payment with 3 interest-free installments, the remaining installments will be cancelled as soon as your refund has been processed. If you paid for your order via a gift card or promotional code, this amount will be returned in the form of a credit to our online shop.

EXCHANGE ITEMS

We cannot exchange items purchased on our website. If you would like another size, color, or item, simply return and re-order.

CHANGE THE SHIPPING ADDRESS

If your order is still being prepared, please contact customer service as soon as possible by email at [email protected]

However, if your order has already been shipped, and your ship-to address is located in France, you will receive an email from Colissimo the day before the delivery of your order. You will then be able to select a delivery in a Colissimo access point of your choice, to modify your delivery date or your delivery address.

CONTACT US

Our customer service team is available from Monday to Friday, from 10am to 1pm and 2pm to 5pm CEST.

We are available by email ([email protected])