FAQ

Roseanna ships almost anywhere in the world. You will find the complete list of countries, deliveries methods, times,and costs here.

You have 14 days to return your order for a full refund.

To do so, simply log into your Roseanna account, select your order, the products you would like to return and specify the reason for return.
From the “My Returns” page, you’ll be able to download the confirmation, to print, and include with your return.

The return address is (can also be found on the return confirmation):

Please allow 7 business days (Mon-Fri, excl. French public holidays) for our warehouse to process your return. Refund delays are longer during the summer months, up to 15 business days.

If you selected a payment with 3 interest-free installments, the remaining installments will be cancelled as soon as your refund has been processed. If you paid for your order via a gift card or promotional code, this amount will be returned in the form of a credit to our online shop.

We cannot exchange items purchased on our website. If you would like another size, color, or item, simply return and re-order.

If your order is still being prepared, please contact customer service as soon as possible by email at [email protected].

However, if your order has already been shipped, and your ship-to address is located in France, you will receive an email from Colissimo the day before the delivery of your order. You will then be able to select a delivery in a Colissimo access point of your choice, to modify your delivery date or your delivery address.